Aged Care FAQ's

Aged care FAQ:

What is an oxygen cylinder?

An oxygen cylinder is a metal walled container filled with very high-pressure oxygen. A regulator is attached to the cylinder to reduce the pressure to a normal level. Oxygen cylinders do not require any power source and have a fixed volume of oxygen available in the container.

What is an oxygen concentrator?

An oxygen concentrator is a device that filters out nitrogen from the air to deliver a higher concentration of oxygen. A concentrator is a reliable and cost-effective option for oxygen therapy. A stationary concentrator is used while at home and is powered by electricity. Portable, battery-powered oxygen concentrators are also available for use outside of the home.

What do I do if a concentrator is not working?

Call BOC on 1800 050 999, we will walk you through troubleshooting your concentrator and can help arrange a replacement if your concentrator develops a fault.

What do I do if the facility urgently needs replacement oxygen cylinders?

In most areas, BOC will deliver next day. Same day delivery is available on request subject to driver availability (a surcharge may apply). If you are in a situation where you need urgent medical assistance, call emergency services on 000 (in Australia) or 111 (in New Zealand).

How is equipment from BOC serviced?

For any rental equipment from BOC, we will arrange servicing as per manufacturer’s recommendations. For any equipment purchased from BOC, please contact our friendly Customer Service Centre to arrange servicing.

What do I need to do if a resident is moving in with home oxygen equipment?

If the equipment is rented from BOC, please contact us with the details of the resident to arrange a transfer to your facility’s account. If the equipment is being rented from another supplier, you may wish to have this returned and a replacement ordered through BOC.

How should my facility store oxygen cylinders?

When a cylinder is in use, residents in your facility should use a trolley or carry bag to safely transport the cylinder. To enquire about gas cage storage solutions for your facility, contact us. For cylinder transport and in use storage solutions, click here

How do I handle oxygen cylinders safely?

Click here for the oxygen cylinder handling document.