Delivery
BOC operates an Australia wide delivery service for BOC customers as part of the BOC national delivery network.
Delivery throughout Australia
BOC is able to provide a track and trace service with our national distributor should this be required for post delivery tracking. This is initiated through our customer service team, who can be contacted on 131 262 from 9am to 5.00pm AEST.
Please ensure you have provided a physical address upon checkout to avoid delays to your shipment, as we are unable to deliver to PO Box addresses.
Local pick up through a BOC Gas and Gear store is available via the Click and Collect option but not from BOC Gas Agents or Equipment Partners if purchased through www.boc.com.au. If delivered goods require servicing, are damaged or meet other conditions as set out in our Warranties and Returns policy, you may be able to exchange these. This process can be arranged through a Gas & Gear by contacting the store manager.
We recommend allowing 7 – 10 business days for your goods to arrive. We pride ourselves on providing a prompt delivery service and will endeavour to deliver your goods as soon as possible. However, under some conditions including, but not limited to geographic restrictions, political or social unrest, weather and atmospheric conditions, and other factors outside of our control, we may not be able to deliver within this timeframe.
Goods ordered Monday – Friday will be packed and shipped on the next business day. Goods ordered on weekends, public holidays or other non-trading business days, will be picked and shipped on the next working business day.
BOC Limited does not offer international shipping for online sales to destinations outside of Australia. For international sales please contact BOC or Linde within your local geography
BOC Limited reserves the right to change our delivery charges without prior notice, including changing from or to free delivery. The revised delivery charges will apply to all sales made from the date of the change, including all sales that are incomplete at the time of the change. A sale is incomplete until payment has been accepted through BOC.
You may require a personal lifting device to offload some goods at your delivery site, such as a forklift. This is not included as part of BOC's delivery service. For specific enquiries about delivery of large items like Mig Machines, or large quantities of items, including pallets of Wire, please contact the store manager prior to your order to determine if you will need to supply lifting equipment at the delivery address.