COVID-19 FAQs

Is BOC an essential service?

Yes. BOC is an essential service.

Has BOC’s gas supply been affected?

No. BOC has an existing and comprehensive Contingency and Disaster Recovery Plan for all BOC facilities in New Zealand. BOC produces the vast majority of our gas products in the South Pacific, and as a result, there is currently no impact on our gas supply, and we don’t anticipate any impact in the immediate future. 

Will supply be restricted during this time?

The only restriction currently in place is for medical oxygen cylinders. To ensure the continuity of supply to all our medical facilities and patients, we have implemented a full for empty exchange for medical oxygen for all current customers including both industrial and healthcare customers. New medical oxygen customers are required to provide BOC with a prescription from their healthcare provider. For more information, please contact our Customer Service team on 0800 111 333.

I usually pick up my cylinders and equipment from a Gas & Gear, can you deliver it to my door?

Yes. BOC can deliver direct to your door in most metro areas around New Zealand. Delivery fees and handling charges may apply.

Are BOC still doing deliveries?

Yes. As always, we are committed to delivering gas where and when it is needed whilst maintaining the highest levels of safety for our people and the communities in which we operate.

Are BOC Gas & Gears open and are they safe to visit?

You will be pleased to know that our stores are still open. We have implemented temporary changes to minimise the risk to both you and our staff.

• A limit to the number of customers in store at any one time.

• We no longer accept cash or cheque.

• You can order online for pick up or delivery.

• For medical oxygen customers we are implementing a strict full for empty exchange policy.

I’m on a scheduled delivery run – will that change?

No. You will receive your scheduled delivery run as per your requirements. Please ensure you advise our customer service team if your gas requirements have changed during this time.

My nearest agent has temporarily closed, how do I swap out my cylinders?

Unfortunately, due to COVID-19, some gas and equipment agents may temporarily close. Go to Store Finder to find nearest store in your area.

Have my medical gas cylinders and equipment been disinfected before coming to me?

​Yes. BOC has introduced a disinfection protocol for all returned medical gas cylinders. Medical equipment are being sanitised thoroughly as part of their regular servicing and maintenance schedule before being re-deployed.