How to Place an Order

The easiest way to order with BOC is to re-order online

  1. Register or Sign in to My Account
  2. In My Account click Recently Ordered or Re-order Gas & Cylinder Holdings
  3. Enter the quantity next to the product you want to re-order
  4. Click the Add to Cart & Checkout button
Useful Information
  • At checkout you will see all relevant information relating to your order including expected delivery date, delivery charges and cylinder rental fees.
  • Once your gas order has been scheduled for delivery, you will receive an email notifying you of the expected time of arrival.
  • If you purchase equipment you can expect an email once the items are shipped.
  • You can also search and browse our online catalogue to order online
  • When re-ordering using My Account, the shipping and payment options from your most recent online order will be applied to your current order to make it faster for you to order.

Read more about Delivery, alternatively find out more information using live chat or call 131 262 to speak with our friendly Customer Service team.

Order online and collect your items from the local Gas & Gear store.

  1. Register or Sign in to My Account
  2. In My Account click Recently Ordered or Re-order Gas & Cylinder Holdings
  3. Enter the quantity next to teh product you want to re-order
  4. Click theAdd to Cart & Checkout button
  5. During checkout select theFree pick up in-store option
  6. Find a local store or use a previously selected store

  • Collecting same day in-store: Orders placed before midday on weekdays and 10am on Saturday (for stores open on Saturday) can request a same day pickup. If you’d like to follow up with the store please contact the store direct.

  • Collecting in-store: Most stores have an allocated space/counter for online pick up customers. Simply present your order details upon arrival. Order details can be printed once you have successfully placed the order online or simply show the order confirmation email in-store.

  • Confirming stock availability: Stock availability can be viewed online when selecting products. Additionally, your nominated store will contact you once your order is ready for pick-up. If a store doesn’t supply a particular product you will be notified at checkout that you are unable to place an order for that item.

  • Collection times: Pick up orders will be reserved for 7 days from order placement. If you are unable to collect before this time please contact the relevant store direct.

BOC Gas & Gear stores and our extensive network of Gas Agent & Equipment Partners are always willing to assist. Whether it’s placing an order or answering gas and related product enquiries, our friendly and experienced team are committed to getting the right information you need fast. Locate your nearest store and see opening hours.

The BOC Customer Service team understand your time is important, so answering your call promptly is a priority. All calls are answered by experienced team members in Sydney so if you are looking to place an order, enquire about a product or discuss delivery please call us on 131 262 or use live chat to speak with our friendly Customer Service team.

If you want to amend or cancel an order you will need to contact the BOC Customer Service Centre. Before contacting us, please ensure you have the order number you wish to amend or cancel. You can then contact us using live chat or call 131 262 where your changes will be made immediately.