Your password can be changed in your account profile once you've logged in.
To do this select the 'My Account' icon, then go to 'My Profile', and select 'Contact Information'.
You will then need to click the 'Change Password' button.
If you have forgotten your password you can use the 'Forgotten your password' link in the 'Sign In/Register' screen to reset your password.
You will receive an email allowing you to reset your password for your registered email address.p>
Your contact details can be changed in your account profile once you've logged in.
Please contact our Customer Care Team byemail or from Monday to Friday (8 AM to 5 PM) by phone 1-833-796-3800.
Your account could be blocked from ordering for several reasons: e.g. if you have not paid your invoices or exceeded your credit limit.
Please contact our Customer Care Team by email or from Monday to Friday (8 AM to 5 PM) by phone 1-833-796-3800 and they will be happy to help.
If your account is disabled, please click on the link in the message, that comes up on the Sign-In page or go directly to the Unlock account page. There you will be able to re-activate your account by providing your username. Alternatively, contact us on email shop-canada@linde.com and we will be happy to help you.
Click on 'My Account' in the top navigation, then select the 'View & Pay Invoices' button. You can search for a particular invoice in the 'Search by reference number' box. Or you can filter your search results by account, invoice, payment status, as well as by date.
Once you have found the invoice you wish to download, click on the 'View documents' button. A popup will appear to show you details of that document. Click on the document number that you wish to view, and that invoice will open for you.
Click on 'My Account' in the top navigation, then select on 'Orders & Deliveries'. You can search for a particular 'Your ref / PO' in the 'Search by' box. Or you can filter your search results by account, status, category, as well as by date. Once you have found the order you wish to download, click on the 'View documents' button.
A popup will appear to show you details of that document.
Click on the document number that you wish to view, and that document will open for you.
If you have returned cylinders but they still show up in your cylinder holdings, you should contact our Customer Care Team on 1-833-796-3800 or send us an email.
We will need to confirm that the cylinders were returned on the same account number to which they were supplied.
If this is not the case we will need to amend our records. Please have your returns note number ready when you call our customer service centre to amend your records.
Please contact our Customer Service Team on phone number 1-833-796-3800, or email us using the contact form.
